Please choose your products very carefully because due to the nature of the products, we cannot offer you any refunds unless the item(s) is faulty.
If you receive a faulty product:
If it’s a DVD package, please send the complete package back to us and if it is indeed faulty, we will give you the option to receive an equivalent exchange or a full refund. Send us the receipt for your return shipping and we will pay this also.
If it’s an Instant Download package, please send us an email and we quickly fix the problem for you.
Deliveries are made by our preferred Carrier (generally Australia Post – Express Post) to the shipping address stipulated in your order. We offer free shipping.
Generally speaking, if you are in a metropolitan area of Australia, you should receive your order within 2-5 working days, but no guarantee is made to this effect. However we will always strive to get your order to you in the timeliest manner possible.
We use International Registered Post to the shipping address stipulated in your order. We offer free shipping to anywhere in the world. Packages usually arrive within 2-3 weeks from ordering date. No Australian sales tax is applicable (GST).
If we are not able to despatch your Products within 5 days of the date of your order, we shall notify you by either phone or by e-mail to arrange another date for delivery.
We are unable to accept liability where the wrong delivery address or delivery date has been given due to customer error.
We may deliver the Products in instalments if the Products are not available at the same time for delivery. You will be immediately notified to this effect.